This boba tea store is highly praised for its delicious and flavorful drinks, quick and efficient service, and friendly, attentive staff. Customers consistently highlight the quality and chewiness of the boba pearls as well as the variety of tasty drink options. The atmosphere is welcoming and clean, with some locations offering additional amenities like board games. Overall, patrons recommend this store as one of the best boba spots in the Aurora area and appreciate the personal touch from the small business owners and employees.
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Environment
The store environment is noted as clean, welcoming, and inviting. Some locations offer a chill and cool atmosphere with good music and even board games to play while waiting. Seasonal decorations and employee costumes add a fun and lively element.
Cleanliness
Multiple reviews mention the store being clean and well-maintained, contributing to a positive customer experience.
Unique Elements
The store is a small business, not corporate owned, which customers appreciate. They offer an app for easier ordering, and the staff are known to be knowledgeable about the menu and toppings. Some unique food items like spam musubi and cookies & cream donuts are also mentioned alongside drinks.
Service
Customer service is frequently described as friendly, patient, and helpful, with specific employees (e.g., Kyla, Kylene, Kalei, Tyler) named for their excellent assistance. Staff are appreciated for their promptness, professionalism, and cheerful attitudes, often going above and beyond such as offering bags or refunds.