This Gong Cha location on Newbury Street is highly praised for its authentic and well-balanced bubble tea flavors, consistently fresh tapioca pearls, and a variety of appealing menu options including soft serve and egg waffles. Customers frequently commend the friendly and helpful staff who provide great recommendations and quick service, making the experience enjoyable. The store is described as small but cute, with a relaxed ambiance that is less crowded than nearby spots, ideal for casual visits or studying. Overall, the place is recognized for quality drinks, reasonable prices, and environmentally conscious practices.
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Additional Insights
Environment
The store is small but described as cute and relaxing, often less crowded than nearby coffee shops, with outdoor seating that allows customers to enjoy watching the street activity.
Cleanliness
Multiple reviewers specifically mention the location is very clean, contributing to a pleasant visit.
Unique Elements
Unique offerings include a variety of soft serve flavors that change periodically, biodegradable straws, a touchscreen ordering system, and a holiday-themed gingerbread boba bottle.
Service
Staff are consistently described as very friendly, helpful, and knowledgeable, often providing personalized recommendations and accommodating dietary restrictions with options like lactose-free and alternative milks.