Gong Cha is a highly praised bubble tea chain known for its customizable drinks and high-quality boba pearls. Customers frequently highlight the freshness of the tea flavors and the ability to adjust sugar and ice levels to personal preference. The store experiences long lines due to its popularity, but service is generally fast and staff are friendly. The atmosphere can be cramped but is offset by nearby seating options and thoughtful COVID-19 safety measures.
Customization Options
Most Popular Items
Additional Insights
Environment
The store space is somewhat cramped, often busy with long lines that extend outside. There is limited indoor seating with bar-type spots for a few customers. The COVID-19 setup features separate entrance and exit to reduce contact.
Cleanliness
No specific negative remarks on cleanliness; the environment is implied to be well managed with COVID-19 safety measures in place.
Unique Elements
The ability to fully customize drinks including ice, sugar, toppings, and size is a major highlight. Use of biodegradable PLA straws and a wide variety of toppings like pudding, Oreo, and different jellies add to its appeal.
Service
Staff are described as friendly, courteous, and fast in serving despite busy periods and long lines. Some reviews note efficient handling during rush hours and polite cashiers.