This Gong Cha location in Harvard Square offers high-quality bubble tea with excellent flavor balance and perfect boba texture. Customers consistently praise the friendly and accommodating staff, who provide outstanding and warm customer service. The ambiance is clean, trendy, and inviting, with seating areas including window seats and high-tops. Overall, it is recognized as a top bubble tea shop with a welcoming atmosphere and a focus on authentic tea experiences.
Customization Options
Most Popular Items
Additional Insights
Environment
The store is noted for being very clean, trendy, and bright with comfortable seating including window seats and high-tops, creating a pleasant environment for customers.
Cleanliness
Multiple reviews highlight the immaculate and spotless condition of the store, including clean floors and a tidy interior.
Unique Elements
The shop features authentic Gong Cha teas, customizable sweetness and flavor levels, and unique offerings such as Hong Kong style egg waffles alongside bubble tea. The owners, Ting and Barry, are personally engaged with customers, adding a personal touch.
Service
The staff and owners are repeatedly described as extremely friendly, warm, courteous, and accommodating, providing prompt and kind service that enhances the customer experience.