Totally Tea is a well-regarded beverage shop specializing in quality boba tea with a creamy and sweet flavor profile. Customers consistently praise the friendly, knowledgeable, and helpful staff who provide excellent and personalized service. The atmosphere is described as welcoming and upbeat, enhanced by attentive interactions and a bright mall location. Overall, patrons emphasize great taste, reasonable prices, and a positive customer experience that encourages repeat visits.
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Additional Insights
Environment
The store is described as a bright, welcoming spot within the mall, with a friendly atmosphere that makes for an enjoyable drink experience.
Cleanliness
Cleanliness is not explicitly mentioned in the reviews, but the positive overall experience implies a well-maintained environment.
Unique Elements
Personalized service stands out, with staff offering samples, calorie information, and tailored drink suggestions. The manager’s involvement and friendly personality are frequently highlighted.
Service
Customer service is outstanding with multiple mentions of staff members like Kenneth, Desi, Jakayda, and Niya providing cheerful, knowledgeable, and personalized assistance. They help customers choose drinks, explain menu details, and ensure satisfaction.