This store is highly praised for its delicious and high-quality bubble tea drinks, with many customers highlighting the flavorful milk teas, smoothies, and specialty drinks like the King Brulee and creme brulee matcha milk tea. The customer service is consistently described as friendly, helpful, and accommodating, often going above and beyond to correct any issues. The ambiance is modern, clean, and cozy, creating a welcoming environment for frequent visits. Overall, customers express strong satisfaction with both the product quality and the customer experience.
Customization Options
Most Popular Items
Additional Insights
Environment
The store features a modern and cozy interior with aesthetic decor including plants. It is described as clean, fun, and welcoming, making it a comfortable spot for regular visits.
Cleanliness
Cleanliness is noted positively, including clean bathrooms and a safe environment with COVID-19 precautions such as mask requirements and cashier barriers.
Unique Elements
Unique elements include a wide variety of customizable drinks, daily specials, drive-thru and curbside options, and availability of milk alternatives like soy and almond milk. The store also offers refreshing non-tea options like tropical ginger ale drinks.
Service
Customer service is frequently praised as excellent, with staff being kind, apologetic when mistakes occur, and willing to remake or replace drinks. Several reviews mention personalized recommendations and accommodating customer requests without extra cost.