This store is highly praised for its delicious and fresh boba tea drinks, with a variety of flavors that satisfy many customers including families and regular visitors. The customer service is consistently described as friendly, patient, and helpful, contributing to a welcoming and positive atmosphere. The ambiance is noted as cute, low-key, and clean, making it a comfortable spot to enjoy drinks. Many reviews highlight the staff's professionalism and the quick service even during busy times.
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Environment
The store is described as cute, quite demure, low-key, and very clean. It is a favorite spot in the mall with a welcoming environment suitable for families and individuals.
Cleanliness
The store is noted to be very clean, adding to the positive overall experience.
Unique Elements
The store offers a large variety of fruit and jelly flavors, adjustable sugar levels, large cup sizes, and even gives out adorable keychains. It is also noted as an Australian business, which is a unique fact to some customers.
Service
Customer service is repeatedly described as amazing, friendly, patient, caring, and professional. Staff members like KARLOS and Sidney are specifically mentioned for their helpfulness. The service is quick even when there are many orders.