Izumi Matcha is a highly regarded specialty matcha shop in the South Bay area known for its authentic, high-quality Japanese matcha drinks and desserts. Customers consistently praise the strong, rich matcha flavor without bitterness, highlighting drinks like the creme brulee matcha swirl and matcha soft serve. While service is generally described as efficient and friendly, long wait times and limited ordering kiosks cause some customer frustration. The store offers a minimal indoor seating arrangement and relies mostly on takeout, with some outdoor seating available.
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Additional Insights
Environment
The store has limited indoor seating and no air conditioning, which can be uncomfortable for staff and customers. There are a few outdoor tables nearby, but overall the space is better suited for takeout. The environment is clean and well-maintained.
Cleanliness
Cleanliness is generally noted positively, with staff maintaining a tidy and efficient workspace despite busy crowds.
Unique Elements
The shop offers free extra matcha shots, uses high-grade matcha without bitterness, and sells matcha-related items such as powder, whisks, and bowls. The creme brulee swirl and black sesame soft serve stand out as signature offerings. Ordering is via a single self-serve kiosk.
Service
Service is mostly described as fast, friendly, and efficient once ordering is completed, but there are frequent complaints about long wait times and only one kiosk causing order bottlenecks. Some customers report occasional issues with line management and wish for online ordering options.