Milklab is a well-regarded bubble tea store located in Durham's Southpoint mall, praised for its high-quality drinks and friendly, efficient service. Customers frequently highlight the fresh and delicious boba, flavorful milk teas, and helpful staff who provide personalized recommendations. The store maintains a positive atmosphere with prompt service despite often being busy. Overall, patrons express strong satisfaction with both the beverage quality and customer experience.
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Additional Insights
Environment
The store has a positive and welcoming vibe, with quick and efficient service despite busy periods. The location near the mall entrance is convenient and popular among repeat customers.
Cleanliness
There are no significant mentions of cleanliness issues; however, one review noted staff having their backs turned and lack of greeting on one occasion, hinting at possible inconsistency but not directly related to cleanliness.
Unique Elements
The availability of free milk alternatives such as oat, soy, and almond milk, along with high-quality cups and soft, fresh boba, are distinctive features. The staff’s personalized recommendations and engagement enhance the experience.
Service
Customer service is consistently described as friendly, helpful, and knowledgeable with specific staff members like Tomas, Mey, Jessica, Patrick, Avery, and Fernando receiving praise. Staff often go out of their way to assist and provide drink recommendations.