This store is a highly praised small business known for its delicious and flavorful boba teas made with high-quality ingredients. Customers frequently commend the friendly, knowledgeable, and accommodating staff, including specific baristas by name. The atmosphere is described as charming, cute, and inviting, with unique decor and a fun, community-oriented vibe inside The Franklin Shops. Overall, patrons highly recommend this place for its tasty drinks and excellent service.
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Environment
The shop atmosphere is often called cute, fun, and inviting with unique decorations; it is described as a mini rainforest and a hidden gem within The Franklin Shops, contributing to a memorable visit.
Cleanliness
Reviewers note that employees follow strict procedures to maintain cleanliness and sanitization, ensuring high-quality tea preparation.
Unique Elements
The store operates inside The Franklin Shops and features an eclectic gift shop open even when the tea bar is closed. The owner is personally involved and creates custom drinks. The shop sells unique bubble cookies and anime-themed products.
Service
Staff are consistently described as friendly, knowledgeable, helpful, and accommodating, with some reviewers noting specific baristas and the owner’s careful hiring process to ensure quality service.