Ugly Dumpling Express is a popular quick-service restaurant specializing in Chinese and Taiwanese comfort foods, especially soup dumplings, buns, and noodle dishes. Customers consistently praise the delicious flavor of the food, reasonable pricing, and friendly, attentive service. The atmosphere is casual and clean with a calm vibe, making it suitable for dine-in or takeout. Bubble tea offerings are also highlighted positively as a complementary beverage option.
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Additional Insights
Environment
The ambiance is casual, calm, and clean with a modern design. Some note a relaxed atmosphere with nice music, and the location is suitable for both quick takeout and dine-in experiences, though it leans more towards an express or grab-and-go style.
Cleanliness
The store is described as new, clean, tidy, and well-maintained. Multiple reviewers note the cleanliness positively.
Unique Elements
Ordering via iPads/kiosks is appreciated for convenience. The restaurant balances quick counter service with surprisingly authentic flavors. Packaging for takeout is handled with care to preserve food texture and temperature. The presence of vegan dumplings and accommodating staff adds to its distinct appeal.
Service
The staff are frequently described as friendly, helpful, and attentive, with specific mentions of servers bringing food to tables even in an express setting. Several reviews highlight individual employees by name and praise their knowledge and kindness.