This store offers a variety of refreshing treats including shave ice, Dole Whip, boba drinks, smoothies, and milk teas. Customers generally praise the taste of the shave ice and boba beverages, highlighting generous toppings and fresh flavors. The service is described as friendly and attentive by some, though a number of reviews report poor or rude customer service experiences. The atmosphere is casual, located in a food court with communal seating, suitable for a quick and enjoyable treat.
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Additional Insights
Environment
Located inside Makai Market food court at Ala Moana Center with communal seating, creating a casual and busy atmosphere suited for quick service.
Cleanliness
No specific mentions of cleanliness, so no clear information available.
Unique Elements
Generous toppings on shave ice such as mochi, jelly, and condensed milk are frequently highlighted. The use of Dave's Ice Cream brand for some ice cream offerings is noted. The store serves a mix of traditional Hawaiian treats along with bubble tea.
Service
Mixed experiences reported; some reviewers praise attentive and kind staff, while others describe rude behavior, poor communication, and lack of customer engagement, particularly citing the owner Philip negatively.