Totally Tea is a well-regarded bubble tea store located inside Deerbrook Mall, known for its delicious and diverse drink options including boba and fruit teas. The store consistently receives high praise for its friendly, polite, and professional customer service, with several staff members named positively by reviewers. Customers appreciate the quality and taste of the drinks, often trying new flavors and receiving helpful recommendations. The ambiance is casual and clean, suitable for a quick refreshing stop during mall shopping.
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Additional Insights
Environment
The store is located inside a mall which provides a convenient shopping break atmosphere. The environment is described as friendly, approachable, and clean, making it comfortable for customers to enjoy their drinks.
Cleanliness
Reviewers note clean areas and a tidy environment, contributing to an overall pleasant experience.
Unique Elements
The store offers a variety of boba tea flavors including unique fruity options with popping boba, and personalized recommendations by knowledgeable staff. The presence of named staff and consistent service creates a welcoming and familiar experience.
Service
Customer service is repeatedly described as excellent, with staff being polite, courteous, informative, and patient. Specific employees such as Ray, Mitchy, Miss Z, and Ale receive personal commendations for their helpfulness and friendly attitude.