First Coast Cookies & Boba is a highly praised local shop known for its delicious, soft, and flavorful cookies as well as its high-quality boba tea drinks. Customers frequently highlight the outstanding customer service and friendly, welcoming staff that enhance the overall experience. The store features a charming, cute, and colorful atmosphere with attention to detail in decor, making it a fun and inviting place for families and visitors alike. The combination of fresh treats and a clean, well-maintained environment contributes to its reputation as a must-visit destination in Jacksonville.
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Environment
The store ambiance is charming, colorful, and thoughtfully decorated with fun and festive details including glitter resin tables, faux icing decorations, and holiday themes. The atmosphere is relaxing, welcoming, and family-friendly.
Cleanliness
Multiple reviewers note the store is very clean and well-organized, with cookies clearly displayed and a neat interior including well-maintained restrooms.
Unique Elements
The combination of cookies sold by the pound in bite-size pieces along with a rotating selection of bubble tea flavors and samples creates a unique pairing. The store's detailed decor and friendly vibe make it a local gem and popular community spot.
Service
Customer service is repeatedly described as exceptional, friendly, knowledgeable, and attentive, with staff often providing free samples and personalized recommendations. Several reviews mention staff staying open late or going the extra mile to accommodate customers.