This store is highly praised for its fresh, high-quality bubble tea and a variety of flavorful drinks including smoothies and coffee options. Customers consistently highlight the excellent customer service and friendly staff, creating a welcoming atmosphere. The ambiance is noted as great with some unique decorations and a comfortable seating area. Overall, the store offers a reliable and enjoyable experience with attention to detail in drink preparation and COVID-19 protocols.
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Environment
The store has a great atmosphere with some unique touches such as cosplay by staff during Halloween and a lobby area with games and popcorn. It is noted as a comfortable place with plenty of seating and a park nearby for relaxation.
Cleanliness
The store follows COVID protocols with social distancing markers and options to order ahead to avoid lines. One review raised a minor concern about a nail salon inside and potential chemical smells, but overall cleanliness is not flagged as an issue.
Unique Elements
The store offers coffee options alongside bubble tea, which is rare for boba shops. They use fresh, organic ingredients brewed per order and provide milk alternatives such as coconut, soy, almond milk, or non-dairy creamer. The presence of a spa or nail salon inside is a unique but slightly concerning feature.
Service
Customer service is consistently described as excellent, with staff being kind, helpful, friendly, and attentive. Many reviewers mention being guided in their order and enjoying interactions with employees.