Pengo is a highly regarded boba tea shop known for its delicious and well-balanced milk teas and fruit teas. The store offers a welcoming and fun atmosphere with cute, custom decorations and comfortable spaces for socializing or studying. Customers consistently praise the friendly, helpful, and attentive staff who provide excellent service. The shop also features environmentally conscious initiatives such as reusable glass containers and offers a diverse menu including snacks and unique drinks.
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Environment
The store has a fun, cute, and homey vibe with custom decorations, colorful lighting, and spaces suitable for hanging out, studying, or playing board games.
Cleanliness
Most customers find the store to be clean and well-maintained, with some mentioning exceptionally clean restrooms. One review noted some initial cleanliness issues on grand opening day, likely due to high traffic.
Unique Elements
Pengo offers reusable branded glass containers with discounts for returns, a diverse menu including snacks and ice cream, free wifi, and even free printing services, highlighting a customer-centered and eco-friendly approach.
Service
The staff are frequently described as friendly, helpful, patient, and going above and beyond to fulfill orders. Customers appreciate the welcoming attitude and personalized recommendations.