Kung Fu Tea is highly praised for its delicious and customizable bubble tea offerings, with many customers highlighting the quality of the boba and tea flavors. The staff is frequently described as friendly, helpful, and efficient even during busy times, contributing to a positive customer experience. The ambiance is noted as pleasant and accommodating, with a convenient mall location and amenities such as charging stations. Overall, customers express strong satisfaction and a willingness to return, underscoring the store's reputation as a top bubble tea destination in the Louisville area.
Customization Options
Most Popular Items
Additional Insights
Environment
The store is located in a mall kiosk with a lively atmosphere, often busy with growing lines. Customers appreciate the pleasant environment and amenities like tables with charging stations.
Cleanliness
Cleanliness is noted positively, with staff following COVID-19 protocols such as wiping down surfaces and maintaining social distancing.
Unique Elements
Customization is a standout feature, allowing customers to control sugar, ice, and add-ins levels. Freshly made, soft boba with natural flavor and seasonal drink offerings are also highlighted, alongside a user-friendly app with promotions and rewards.
Service
Customer service is consistently described as friendly, kind, and helpful. Staff manage large crowds efficiently and communicate well about inventory shortages, often suggesting alternatives or offering satisfaction guarantees.