Gong Cha in New Milford is highly praised for its consistently high-quality bubble tea and beverages, featuring a wide variety of customizable options that cater to diverse tastes. Customers appreciate the friendly and efficient service, with staff often described as warm, knowledgeable, and accommodating. The store offers a welcoming and clean ambiance with tasteful decorations, music, and seating that create a relaxing environment. Overall, it is regarded as a top-tier bubble tea destination with a loyal customer base.
Customization Options
Most Popular Items
Additional Insights
Environment
The store provides a cozy, welcoming, and relaxing atmosphere with tasteful decorations, couches, high tables, and trendy music. It is described as a sanctuary from the outside world, with games and plushies adding to the inviting vibe.
Cleanliness
Multiple reviews mention the store as very clean and well-maintained, contributing positively to the overall experience.
Unique Elements
The store offers a customizable drink experience including sugar and ice levels, alternative milk options, and a wide flavor selection. Additional unique features include bubble waffles, a $5 discount program through sign-up, and a small collection of plushies and games for customer enjoyment.
Service
Staff are consistently described as friendly, warm, professional, and patient even during busy times. Many reviews highlight accommodating and respectful service, with some noting quick order preparation and helpfulness for first-time visitors.