This Gong Cha location near Penn Station offers a variety of bubble tea and iced coffee drinks with generally fresh ingredients and customizable sweetness and ice options. Customers frequently praise the drink quality, especially the boba and specialty lattes, though some note inconsistencies with order accuracy and occasional service issues. The atmosphere is described as a convenient, nice spot for a quick bubble tea break during travel or work. While many enjoy the friendly and fast service, a few reviews highlight poor staff behavior and payment concerns.
Customization Options
Most Popular Items
Additional Insights
Environment
The store is considered a convenient and nice spot for a quick bubble tea or coffee break, especially for travelers or office workers near Penn Station. The atmosphere is casual and functional.
Cleanliness
There are no direct comments on cleanliness, but no negative remarks indicate major issues.
Unique Elements
The availability of customizable sweetness and ice levels is appreciated, as well as specialty drinks like the Creme Brulee Strawberry Latte and milk foam toppings. The store's location near Penn Station makes it a convenient stop.
Service
Service is generally described as fast and friendly by many, with staff who offer helpful recommendations. However, some customers experienced poor service including order mistakes, inattentive staff, and payment issues leading to distrust.