Tea and Milk is a cozy and somewhat hidden bubble tea shop located on the underground floor of Chelsea Market, known for its authentic and high-quality drinks made with fresh ingredients. Customers consistently praise the flavorful and well-balanced teas, including unique offerings like taro made from actual root and various milk alternatives. The staff is frequently described as friendly, kind, and attentive, enhancing the overall customer experience. While the space is small with limited seating, the quick service and welcoming atmosphere make it a popular spot for bubble tea enthusiasts.
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Environment
The shop is located in a tight nook downstairs with limited seating mostly in the open area nearby. The environment is described as fun, comforting, and part of a small Asian market with a cozy, hidden feel. Good air conditioning is noted as a plus during hot days.
Cleanliness
No direct mentions of cleanliness issues; the environment is generally perceived as clean and well-maintained. Staff promptly handled a spill incident with professionalism.
Unique Elements
The use of real, fresh ingredients including actual taro root and homemade syrups sets this place apart. They also provide a wide range of milk alternatives and aim to be environmentally friendly by considering biodegradable straws. The drinks are highly customizable in sweetness and milk options.
Service
The staff is repeatedly described as super sweet, kind, and helpful, with quick service and personalized recommendations. They also offer thoughtful touches like doodles on cups and are accommodating with substitutions like milk alternatives without extra charge.