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The most comprehensive catalog of boba tea shops across the United States.

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    Gong Cha

    5.3
    (14 reviews)
    Gong Cha

    This store is a newly opened bubble tea shop located on the first floor of the Port Authority Bus Terminal, primarily takeout with two self-order kiosks and a cash register. Customers generally find the staff friendly, humble, and attentive, providing good customer service despite occasional wait times. The drinks, especially the bubble tea varieties, are praised for taste and quality, though some mention issues with ice dilution and tapioca pearl hardness. The ambiance is clean and modern, suited for quick service but sometimes suffers from delays and inconsistent opening times.

    Most Popular Items

    Brown Sugar Milk Tea
    "Brown sugar milk tea was good."
    Passion Fruit Green Tea XL
    "I order last night a passion fruit green tea XL and I saw the guy who's working at night. He so humble, funny and I like how he do a customer service and i recommend this store for being a nice people. KEEP IT UP!"
    Strawberry Milk Tea XL
    "I ordered the strawberry milk tea from the kiosk. Received a $1 off towards XL. I was not able to change the ice level. There was only one person working at the store. It took him about 10 minutes to prepare the drink. He was very friendly though."

    Additional Insights

    🌿

    Environment

    The store is described as clean, modern, and newly opened with a takeout-only setup. It has two self-order kiosks and a cash register, located in a busy bus terminal where timeliness is important but sometimes lacking.

    ✨

    Cleanliness

    The store is noted to be very clean and new, contributing positively to the customer experience.

    🌟

    Unique Elements

    The use of self-order kiosks and offering XL size drinks for the first time at this location are unique features. The store also gave out free XL upgrade coupons and $1 off promotions. The shop is takeout only and located in a major transit hub.

    🛎️

    Service

    Customer service is frequently described as friendly, humble, and respectful with some staff going above and beyond. Special mentions include a staff member named Henry who personalizes drinks and the night shift worker praised for good service despite being alone.

    Store Information

    Address
    Inside Port Authority Bus Terminal South Wing Floor Level between 40th St and 41st St Entrance at, 625 8th Ave, New York, NY 10018
    Hours
    Monday 9
    Tuesday 9
    Takeout
    Dine-in
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