This store is a newly opened bubble tea shop located on the first floor of the Port Authority Bus Terminal, primarily takeout with two self-order kiosks and a cash register. Customers generally find the staff friendly, humble, and attentive, providing good customer service despite occasional wait times. The drinks, especially the bubble tea varieties, are praised for taste and quality, though some mention issues with ice dilution and tapioca pearl hardness. The ambiance is clean and modern, suited for quick service but sometimes suffers from delays and inconsistent opening times.
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Additional Insights
Environment
The store is described as clean, modern, and newly opened with a takeout-only setup. It has two self-order kiosks and a cash register, located in a busy bus terminal where timeliness is important but sometimes lacking.
Cleanliness
The store is noted to be very clean and new, contributing positively to the customer experience.
Unique Elements
The use of self-order kiosks and offering XL size drinks for the first time at this location are unique features. The store also gave out free XL upgrade coupons and $1 off promotions. The shop is takeout only and located in a major transit hub.
Service
Customer service is frequently described as friendly, humble, and respectful with some staff going above and beyond. Special mentions include a staff member named Henry who personalizes drinks and the night shift worker praised for good service despite being alone.