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Surreal Creamery

6.8
(908 reviews)
Surreal Creamery

Surreal Creamery is a highly praised dessert spot known for its unique and creative ice cream flavors, smooth texture, and generous portions. Customers consistently highlight the excellent customer service, friendly and knowledgeable staff, and the inviting atmosphere featuring sweet interior decorations and cute Mason jar presentations. The store offers a wide variety of customizable ice cream and bubble tea options, making it a popular destination for both locals and visitors seeking innovative dessert experiences.

Most Popular Items

Taro Ice Cream
"I had the Taro bubble tea with Taro ice cream and it’s something about these purple ice creams but I love them! So New York calls their purple ice cream Taro where Boston uses Ube they are both the same to me they both taste so amazing on my pallet I’m definitely becoming a fan of different flavors!"
Brown Sugar Ice Cream
"Amazing! Absolutely delicious! I had the brown sugar ice cream it was a unique flavor both sweet but also light and refreshing."
Cookie Monster Ice Cream
"I think it was vanilla with blue dye? It was good. The only comment I have is I wish the cookies in my ice cream were crushed instead of whole (not the decoration pieces)."

Additional Insights

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Environment

The ambiance is warm, inviting, and visually appealing, with sweet interior decorations and Instagram-worthy presentations, especially the use of Mason jars for serving. Seating is available inside, contributing to a cozy atmosphere.

Cleanliness

The store is noted as clean and well-maintained, contributing positively to the customer experience.

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Unique Elements

Distinctive features include the creative and customizable ice cream served in Mason jars, the blend of ice cream with bubble tea and boba, and unique flavor combinations not commonly found elsewhere. The option to sample flavors before purchase and the inclusion of ice cream cakes in jars also stand out.

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Service

Customer service is frequently described as excellent, friendly, and helpful, with staff often providing personalized recommendations and extra treats. The owner and staff take time to engage warmly with customers, enhancing the overall experience.

Store Information

Address
538 2nd Ave, New York, NY 10016
Hours
Monday 2-11PM
Tuesday 2-11PM
Delivery
Takeout

Atmosphere

Casual
Trendy

Accepted Payments

Credit cards
Debit cards
NFC mobile payments