This store is highly praised for its delicious and diverse bubble tea drinks, including unique flavors and dairy-free options. Customers consistently highlight the friendly, polite, and efficient staff who provide excellent customer service. The store environment is described as clean, chic, and well-maintained, with a cozy, welcoming ambiance enhanced by K-pop music and modern decor. Many reviews mention the convenient location and the availability of digital payment methods and a rewarding punch card system.
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Additional Insights
Environment
The store features a clean, chic interior with modern decor and K-pop music playing, creating a trendy and pleasant environment. Although the store is small and lacks seating, it is well-organized and comfortable for takeout customers. The presence of claw machines and a photo booth adds a fun element to the ambiance.
Cleanliness
Multiple reviewers note that the store is very clean and well-maintained, with visible efforts to ensure hygiene and social distancing during COVID-19, including staff wearing masks and spaced seating.
Unique Elements
Unique features include claw machines, a photo booth (recently added for $5), a punch card loyalty system, and acceptance of Google/Apple Pay. The store also offers a special winter menu item (Almond Milk Tea) and popping boba as a topping option.
Service
Customer service is repeatedly described as outstanding, with staff characterized as polite, friendly, young but professional, and very helpful. Many reviewers mention feeling welcomed and appreciated, with some noting special touches like birthday recognition.