Totally Tea is highly praised for its delicious bubble tea and other assorted beverage options, with many customers highlighting the quality and taste of their drinks. The customer service is frequently described as friendly, knowledgeable, and helpful, contributing to a welcoming atmosphere. The store is noted to be clean, with a quick and efficient service experience. Many reviewers emphasize the unique and enjoyable experience offered, making it a favorite spot in the Novi and Aurora Mall areas.
Customization Options
Most Popular Items
Additional Insights
Environment
The store atmosphere is welcoming and clean, with a location convenient to shoppers in malls. The experience is noted as enjoyable and one-of-a-kind.
Cleanliness
Multiple reviews mention that the shop looks clean and well-maintained.
Unique Elements
Unique elements include customizable drinks (sweetness and options), use of popping boba in different flavors, QR code menus, and the ability to sample before purchase. The new ownership and recipes have also been highlighted.
Service
Customer service is consistently described as excellent, with friendly, knowledgeable, and professional staff. Specific staff members such as Jay and the store manager receive praise for their helpfulness and positive attitude.