This store is a popular bubble tea shop located in downtown Palo Alto, known for its quality tea drinks and a variety of customizable options. Customers praise the consistent preparation of teas, friendly and accommodating service, and the comfortable casual cafe atmosphere with both indoor and some outdoor seating. The menu offers a wide range of bubble tea flavors along with some vegetarian and vegan food options, making it a versatile spot for different tastes. While some find prices on the higher side, many appreciate the fresh ingredients and unique offerings such as coconut creamer and dairy-free milk alternatives.
Customization Options
Most Popular Items
Additional Insights
Environment
The atmosphere is casual and welcoming with a great vibe, good indoor seating plus small sidewalk tables, free wifi, and pleasant music. Some mention a big screen TV with distracting content.
Cleanliness
Cleanliness is not directly mentioned in reviews, but the overall positive environment and fresh ingredients suggest a well-maintained establishment.
Unique Elements
Unique features include the use of coconut creamer, dairy-free milk options, customizable sweetness and ice levels, and a vegan-friendly food menu alongside bubble tea offerings.
Service
Service is frequently described as very accommodating, friendly, and going above and beyond, including resolving gift card issues and answering many customer questions.