HaiCha is a highly praised boba tea shop located near Pasadena City College, known for its excellent quality teas and exceptional customer service. The owner, Tommy, is repeatedly described as friendly, attentive, and generous, enhancing the overall customer experience. The shop offers a cozy and calming ambiance with soft instrumental or Chinese music, making it an inviting place to relax or hang out. Customers consistently highlight the freshness and great taste of the drinks, along with a variety of food options and snacks.
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Environment
The shop has a cozy, calming atmosphere with soft instrumental or traditional Chinese music playing in the background. It features comfortable seating like couches and a big table, and an overall peaceful environment that customers find relaxing and revitalizing.
Cleanliness
The store is noted as very clean and well-maintained, contributing positively to the overall customer experience.
Unique Elements
The owner’s generosity with free gifts such as wireless charging stands and hand sanitizers is a distinctive feature. The shop also offers customizable sweetness levels, fresh quality ingredients sourced from Taiwan, and a notable emphasis on brewing drinks with care and pride.
Service
The owner Tommy is repeatedly described as extremely kind, friendly, and courteous, often greeting customers personally and even giving away complimentary gifts such as wireless charger stands and hand sanitizers. He is attentive to customer preferences, including sweetness levels, and takes pride in brewing quality drinks.