Urban Boba Tea House is highly praised for its excellent quality boba drinks, with many customers highlighting the perfect flavor balance and chewy tapioca pearls. The staff are frequently described as friendly, professional, and attentive, providing great customer service. The ambiance is cozy and inviting, with games and a chill vibe that make it a popular spot for friends and families to gather. While some mention the prices as a bit high and limited late-night hours, the overall experience is well-regarded.
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Environment
The store has a laid-back, clean, and hip atmosphere with a game area, tabletop games, and a small adjacent game store, creating a fun and social environment.
Cleanliness
The place is consistently noted as clean and well-maintained.
Unique Elements
Unique features include a game area inside the store, a small shop next door with gaming merchandise, and the availability of unique house drinks with herbal pudding and popping pearls.
Service
Customer service is repeatedly described as amazing, friendly, and helpful, with staff often accommodating special requests like allergy checks and remaking drinks if needed.