This establishment is highly praised for its excellent quality bubble tea drinks and outstanding customer service. Reviewers consistently highlight the friendly and attentive staff, as well as the quick service. The ambiance is described as clean, comfortable, and conducive to socializing or studying, with games and seating outlets available. Overall, customers express strong satisfaction with the variety and flavor of drinks offered.
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Additional Insights
Environment
The ambiance is comfortable and clean, suitable for hanging out with friends or group discussions. The presence of games, cards, and outlets adds to the welcoming environment. Some mention music volume being somewhat loud but not detracting significantly.
Cleanliness
The store is noted to be very clean, including handicap accessible restrooms, with spaced-out tables adhering to COVID guidelines.
Unique Elements
Unique features include a variety of beverage styles and add-ins, monthly photo collages of customers, and a balance of less sweet options like the brown sugar black pearls drink. The store also offers lactose-free options and card games for customers.
Service
Customer service is frequently described as friendly, kind, and excellent, with specific praise for individual staff members like Ashley and Alan. The staff maintain a positive attitude and provide quick, accurate orders even during busy times.