Boba Fiend is highly praised for its exceptional bubble tea quality, offering large portion sizes with rich flavors that stand out from typical sugary alternatives. The store is known for friendly, attentive customer service that often goes above and beyond, including accommodating late pickups and replacing dropped drinks. The ambiance is casual and student-friendly, with a relaxed vibe supported by board games and seating conducive to studying or socializing. Overall, it is regarded as a top boba destination in Riverside, especially popular among the university crowd.
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Environment
The atmosphere is casual and student-oriented with a cool vibe, offering board games and seating suitable for laptop use, making it a popular hangout spot especially for UCR students.
Cleanliness
The store is noted to be clean and well-maintained, with some reviewers appreciating socially distanced seating and a generally tidy environment.
Unique Elements
Notable features include very large drink sizes (up to a liter), fresh-made boba with cane sugar, rotating $2 deals on select drinks, and a generous rewards punch card system.
Service
Customer service is frequently described as friendly, helpful, and accommodating, with staff willing to wait past closing times and replace drinks free of charge when accidents occur.