Cuppa Tea is a specialty bubble tea and Hong Kong-style snack spot located in Rockville, operating primarily as a ghost kitchen with no traditional storefront. Customers repeatedly praise the authentic and flavorful Hong Kong milk tea and bubble tea offerings, highlighting the quality and balanced sweetness of their drinks. The service is noted to be friendly and responsive, with efficient online ordering and convenient pickup, although some improvements in order accuracy and signage are suggested. The ambiance is minimal due to the takeout-only model, but the staff-friendly approach and the cozy storefront opened recently add to the experience.
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Environment
Minimalistic and utilitarian due to ghost kitchen setup with no seating or storefront initially; recently opened a cozy storefront with fresh decor and a chill vibe. The environment is more geared toward takeout and convenience.
Cleanliness
Reported as clean and well-organized, especially notable during their soft opening phase compared to other bubble tea launches.
Unique Elements
The store operates primarily via online orders with a bell system for pickup, emphasizing authentic Hong Kong style milk tea and snacks like egg waffles and pineapple buns. The partnership with Doordash and app-based promotions like Buy 3 Get 1 free add convenience and value.
Service
Generally friendly and responsive, with the manager proactively addressing issues such as missing tapioca and providing credits. Staff at pickup were described as nice and helpful, though some suggest clearer instructions for ordering online.