This store is a popular boba tea shop located inside the Valley Fair Mall and Westfield Valley Fair mall food court. Customers consistently praise the quality, freshness, and variety of their tea drinks, particularly highlighting the perfectly cooked boba and flavorful brown sugar options. The store employs modern ordering technology, such as tablets and SMS notifications, enhancing the customer experience. While the drinks receive high marks, some reviews mention occasional service issues and a need to visit early to avoid crowds on weekends.
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Additional Insights
Environment
Located inside busy malls, the spot can get crowded especially on weekends. Customers recommend visiting early to get fresh batches of boba.
Cleanliness
Mostly not mentioned; however, one review reported a nail found in a drink, indicating a possible isolated cleanliness issue.
Unique Elements
Soft, easily chewable boba texture is a standout feature. The store offers modern ordering via tablets and SMS readiness notifications. They also provide third-party delivery options.
Service
Generally positive with good order-taking technology like tablets and SMS notifications, though there was at least one mention of unfriendly staff and a serious hygiene concern with a foreign object found in a drink.