Ume Tea is a highly praised boba tea shop located in the Bay Area, particularly with branches in Santa Clara and Alameda. Customers consistently commend the excellent quality of their milk teas, fruit teas, and unique drink creations, along with tasty snacks such as popcorn chicken and fried tofu. The store atmosphere is described as cute, pink, bunny-themed, and welcoming, with friendly staff providing great customer service. Promotions like buy-one-get-one-free on the Rose Series drinks contribute to customer excitement and loyalty.
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Additional Insights
Environment
The store features a super cute, pink, and bunny-themed decor with a warm and inviting atmosphere. There are couple tables and games, making it a nice hangout spot. The store also offers merchandise at reasonable prices.
Cleanliness
While cleanliness is not explicitly detailed in reviews, the positive overall atmosphere and repeated customer visits imply a well-maintained environment.
Unique Elements
Unique features include a surprise cup option with plush keychain blind box add-ons, grand opening promotions, and a variety of creative drink offerings such as Coco Mango Jasmine Bloom and Avocado Kale Shake. The store is also noted for being open on holidays like Christmas.
Service
Customer service is frequently described as friendly, helpful, and warm, with particular praise for staff members like the manager Celine. Staff are noted to be hardworking and welcoming, often remembered by customers, contributing positively to the experience.