This store is highly praised for its exceptional bubble tea and matcha offerings, with customers frequently highlighting the delicious taste and high quality of the drinks. The staff is consistently described as friendly, personable, and helpful, contributing to a welcoming and safe atmosphere. The venue is noted for being clean and well-maintained, enhancing the overall customer experience. Many reviewers express excitement about returning and becoming regular customers, emphasizing great service and tasty beverages.
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Additional Insights
Environment
The ambiance is welcoming and nice, described as humble and located inside the Trumbull mall, making it a convenient and pleasant place to visit.
Cleanliness
The store is reported to be very clean and well-kept, contributing positively to customer comfort.
Unique Elements
Unique features include specialty items like matcha ice cream and customized bubble tea flavors such as Cheesecake and Frapearls, as well as promotional offers like buy one get one free.
Service
Customer service is frequently praised as friendly, helpful, and personable, with individual staff members like Gianna and Roman receiving special mention for their kindness and excellent service.