The Whale Tea Restaurant is highly praised for its excellent bubble tea offerings, featuring well-flavored teas and consistently fresh, chewy boba. Customers appreciate the friendly and inclusive customer service, with accommodating staff and convenient ordering options. The ambiance evokes a welcoming and authentic Asian tea shop experience reminiscent of Queens or the Bronx, making it a standout spot in Westchester and White Plains. Many reviewers highlight the store's commitment to quality and variety, including dairy-free milk alternatives and customizable drinks.
Customization Options
Most Popular Items
Additional Insights
Environment
The ambiance is welcoming and authentic, with fabric curtains reminiscent of Queens or Bronx tea shops. The atmosphere is described as open and inviting, with plenty of seating.
Cleanliness
While cleanliness is not explicitly detailed, the fresh preparation of drinks and consistent quality implies a clean environment.
Unique Elements
Unique features include customizable sugar and ice levels, dairy-free milk alternatives like oat and almond milk, freshly made hot boba, and a variety of authentic Asian tea flavors. The store also has self-order kiosks and a rewards card system.
Service
Customer service is frequently described as excellent and friendly, with special mention of the owner and baristas. The store offers a rewards system and multiple kiosks to ease ordering, accommodating social anxiety and dietary needs.